Terms and Conditions

David Dyer Saddles is one of the largest stockists of saddles in the UK. We stock over 400 saddles representing all the top names in Saddlery, all at very competitive prices. We are members of the British Equestrian Trade Association; BETA, and the Society of Master Saddlers.

Please be aware that all our products are available to be fitted by our saddle fitters and saddles may have been placed on horses access suitability during a saddle fitting. Saddles sold as ‘new’ means that they have not been ridden for longer than a trial/saddle fitting. Saddles advertised as ‘new’ does not necessarily mean that they have been manufactured in the year they are being advertised.

Availability
All products and services are subject to availability and may be withdrawn at any time, including after you have placed your order. If your order cannot be fulfilled you will be informed and offered an alternative.

Prices
Screen prices include Value Added Tax, where this is applicable.

Every effort will be made to maintain the prices shown on the website. However, we reserve the right to discontinue any item from those shown and to amend prices when necessary.

Five easy steps is all it takes:

1. Clicking on a category of your choice. Then browse through our shop until you find any items you wish to buy. You can also search for a specific product by clicking in the search bar at the top of the page.

2. Once you find a product you wish to purchase simply click the buy button after making any appropriate selections such as size and colour.

3. You will be prompted to confirm your order and specify the quantity required.

4. At this point you can either proceed to the checkout and pay for your chosen product or you can continue to shop. You can add as many items to your order as you desire. At any stage you can view the contents of your order by clicking the basket button.

5. When ready you can proceed to the checkout. At this point you will be asked for a few details that we need to be able to satisfy the order.

Payment is by credit card, PayPal, Omni Capital Retail Finance or Clearpay. All prices are in pounds sterling inclusive of VAT where applicable. We accept Visa, Mastercard, American Express and Switch. Credit card transactions are secure and are processed on-line

Credit Card Security
Credit card security is provided through Barclaycard EDPQ. To ensure the security of credit card transactions, we use Barclaycarad eDPQ Hosted Payment Page. 

All credit card transactions are processed on-line using Barclaycard EDPQ. You will receive on-line confirmation of payment authorisation.

David Dyer Saddles take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from David Dyer Saddles.

Whenever possible we aim to despatch goods within one working day of receiving the order, but please be aware we do not work weekends. We aim to hold stock of all major lines illustrated on our website and aim to despatch goods within 48hours of receiving an order. Any items flagged special order only; we will call to confirm details and give an indication of estimated delivery times.

At times of exceptional demand, delivery may be extended, we will inform you accordingly.

All our deliveries are dispatched via DPD Couriers or Royal Mail. These may be delivered any time between 8am and 6pm.

Postage & Packing

Free UK postage - Royal Mail for UK orders above £75.00
UK standard delivery (2-4 working days delivery target) - £4.45 medium size parcel

UK (First Class Tracked) - £7.60 up to a medium size parcel

UK (Second Class Tracked) - £5.80 up to a medium size parcel

UK (2-4 working days delivery target) – Medium £5.20

UK (Next day delivery Target) – Medium Express £12.00

UK (next day delivery target) Large £17.00 signed for on delivery

Channel Islands (Which includes Jersey, Guernsey, Isle of Wight) prices start at- £11.99

International postage prices will be dependent on size and weight of goods.

Postage terms and conditions on Royal Mail services

Please be aware that since leaving the EU, all parcels being sent to Europe will be sent on a Euro Economy service and any customs charges are the responsibility of the recipient.

With the exception of Special Delivery Guaranteed by 9am, Special Delivery Guaranteed by 1pm and Special Delivery Guaranteed Returns, Royal Mail will aim but do not guarantee to deliver your items by the delivery times set out in the Parcels User Guide, except that we cannot give any target time for delivery for Items we accept for handing over to BFPO or for delivery to areas listed in the main exclusions in the Parcels User Guide.

We reserve the right to amend postage & packing prices as appropriate.

Damaged or Undelivered Goods
Please check the condition of your parcel on delivery prior to signing for acceptance. In the event that goods are missing or damaged on arrival please specify against your signature and inform us immediately, within 3 working days, otherwise no claim can be considered.

Tax Charges
For all orders made from the UK, 20% VAT is added.

All other orders made from outside of the UK are VAT free. The VAT will be deducted form your order at checkout.

International Orders

David Dyer Saddles operates on a Delivery Duty Unpaid (DDU) basis. This means as the buyer it is your responsibility to pay for any import duties, taxes and customs which may be necessary to release your order from international customs.

The courier will contact you to advise on the necessary charges and take payment before they deliver the saddle to you.

Post-Brexit, there have been some changes to customs and duty charges for EU customers. Tax and import duty varies from country to country so we advise you to check first with your local tax office to see if any fees will be payable.

If you refuse to pay any duty and customs charges and the parcel is returned to us all shipping charges will deducted from any refund. No refund will be made until the returned parcel has been received by ourselves. Please note that parcels that have been ‘returned to sender’ can take up to 3 months to arrive. David Dyer Saddles will not cover any fees which may be incurred to return the parcel which will result in it being destroyed by the customs authorities.

Customs, tax and import payments are an external factor and completely out of our control. By ordering on our website, you are accepting these terms and conditions.

Any sales offered by David Dyer Saddles only apply to new products. Any second hand products will not be included in sales promotions. These offers only apply to website orders, they cannot be used in conjunction with a saddle fitting appointment or instore purchases.

Website discount codes exclude products from the following brands, FlexOn, Kentucky, Eskadron and Pikeur.

The Black Friday Sale is within a set date time frame and applies to online orders only. It does not apply to any saddles sold by our saddle fitters or appointment fees. The Black Friday codes exclude Second Hand Saddles and Supplements. 

Promotional Codes

Promotional Voucher Codes are issued from time to time in promotions at the discretion of David Dyer Saddles.

If you acquire a discount or promotional code for David Dyer Saddles it is only valid for on-line orders made through this website and not in our shop or by phone.

• Only one Promotional Code can be redeemed against any single order placed with daviddyersaddles.co.uk.
• The acceptance of Promotional Codes will be limited to one promotion per UK household.
• Promotions involving Free Postage and Packaging are strictly limited to mainland UK, excluding Ireland, the Channel Islands and the Scottish highlands.
• Items that are to be part-dispatched are not eligible for Free Postage and Packaging.
• Promotional Codes have no cash redemption value and are not transferable or assignable.
• Promotional Codes may not be used in conjunction with any other promotion or special offer.
• The welcome promotional code excludes sale items, new saddles and second hand saddles.

Sale Saddles

Please note that sale saddles are new, but may have minor signs of wear as they may have been used in a saddle fit.

Special orders are orders which have a bespoke element, are items that we do not hold in stock or have been personalised for you or your horse . These orders can not be cancelled or returned without written agreement from David Dyer Saddles. We will always try to cancel the order with the manufacturer, but once the product is in production most special orders can not be cancelled.

Customer cancellation of orders

Orders and parts thereof may be cancelled only by the written acceptance by David Dyer Saddles of such cancellation. We reserve the right to charge the purchaser with the amount of any losses or expenses directly or indirectly resulting from such cancellation. If we do not accept the cancellation, we reserve the right to recover the invoice price together with any additional losses incurred. If we have placed a deposit with a manufacturer or supplier in respect of an order, we may require you to reimburse such sum in the event of cancellation.

To download a returns form click here!

A full refund will be provided on any item returned to us in the original packaging, unsoiled, within 14 days for saddles or 28 days for accessories, for any reason. Alternatively the goods may be exchanged. Refunds or exchanges cannot be made before we receive the returned goods. Returns made after the permitted time or soiled goods will not be eligible for refund or exchange. Please pack carefully to avoid damage and don't forget to enclose the return form that was sent with your order. We reserve the right to make deductions to a refund if the product is damaged or shows signs of wear. We offer free exchanges for goods being shipped within the UK.

We recommend that you obtain a certificate of postage with adequate insurance from the Post Office if making a return, to enable you to make a claim for any loss or damage, as we are unable to compensate for return parcels that are lost or damaged in transit.

Please be aware when purchasing Acavallo Products that these products are sticky, so therefore we advise when trying you use with a saddle cloth closest to the horse. Acavallo Products can not be refunded if they have horse hair on them.

Fairfax Bridle Exchanges

In order to get the correct fit for your horse we are happy to work with you on measurements for the bridle. We will do up to 2 exchanges free of charge and, beyond that, the customer will be required to pay postage to have items sent to them.

Commission and Finance

we are selling your second hand saddle on a commission basis, you should receive either an email estimate or written receipt with the details of the saddle being advertised and the agreed price. Please make sure that you provide the office with your email address and telephone number before leaving a saddle with us or with one of our saddle fitters. We will need this information to contact if you receive an offer on your saddle or if your saddle has been sold.

Standard commission for second hand saddles sold is 25% of the final sale price including VAT. This may be subject to change. Please be aware that it is the seller’s responsibility to make sure we have your accurate contact details including telephone number and email address at all times.

Second hand saddles are not available on finance unless arranged and agreed by the seller. Second hand saddles being advertised as available on finance have an increased commission rate of 30%.

Your Purchase

It is your responsibility to inspect any second hand saddle purchased via the website after they arrive and contact David Dyer Saddles via email sales@daviddyersaddles.co.uk if you believe that the condition or description of the saddle is not in accordance to the advert.

Second hand saddles are not safety checked; David Dyer Saddles is not responsible for the safety of second hand saddles sold via our website. We do our best to ensure that saddles are accurately described on the website and we make checks (external) to ensure saddles are fit for purpose i.e. tree, girth straps and flocking assessment, we do not drop the panel for (internal) checks.

David Dyer Saddles reserves the right to spend up to £50 on any second hand saddle to make them fit for sale. This will be deducted from the final sale price before the commission is taken.

Returns and Collections

Second hand saddles once sold have a 14 day returns period in which customers can cancel their order and return the saddle. Customers who are selling their saddles via David Dyer Saddles must be aware that payment will only be made after the completion of this 14-day period. We recommend that customers contact the office every two or three months to discuss the progress of the sales process.

Should you wish to collect a second hand saddle you have placed with David Dyer Saddles on a sale on commission basis, you may do so at any time providing the saddle is not out on trial or out with one of our saddle fitters. Please allow 7 working days from the date on which you request the return via sales@daviddyersaddles.co.uk for your saddle being ready for return. If you wish to use our courier service any return postage costs will be your responsibility.

All second hand saddles must be returned in the same condition in which they were sold. Any second hand saddle purchased from David Dyer Saddles are your responsibility and we expect you to take care of them, they must not be exposed to wet weather or ridden in with inappropriate clothing that could damage the saddle. If a second hand saddle comes back to David Dyer Saddles damaged structurally or cosmetically you will be liable and deductions either partial or total will be taken from your refund.

Payment

Once your saddle has been sold and the 14 day returns period has been completed our office will try to contact you to arrange payment (this may be slightly longer if the saddle has been shipped abroad). We will need your bank details in order to make a bank transfer. If you haven’t been contacted, please do contact the office every couple of months to see if your saddle has been sold. We do our best to make timely payments but if contact details change without us being made aware, this can slow down the payment process.

Girth Bank

• Girths will be sold at full retail price with a trial period of 2 weeks
• Girths may show some signs of wear from previous trial use.
• If a girth is not suitable and therefore returned within the trial period it will be refunded less 10% of the retail value.
• Upon its return, the girth will be subject to inspection, if there has been excessive wear or damage during the trial period it may be subject to further reductions in the amount refunded.
• Customers will be responsible for the cost and safe return of the girth, they should be packaged in a way that does not damage the girth in any way. We recommend keeping the packing it arrives in until a decision is made about whether to keep the girth or not.
• If you wish to return the girth in exchange for a brand new version of what you tried we will process the exchange plus the cost of the trial period. The new girth will be dispatched once the trial cost has been paid, or once it is in stock.
• Unfortunately we cannot offer bridles on bridle bank internationally, or overseas - UK Mainland only
• GIRTHS MUST BE RETURNED IN THE SAME BOX AND PACKAGING AS THEY WERE DELIVERED. DAMAGE FROM POOR PACKAGING MAY RESULT IN MONEY BEING DUDUCTED FROM THE REFUND.
• Returns made over the permitted trial period will be charged at £2 per day
• We can send a Royal Mail returns label for the girth at a cost of £6.00, there is no need to pay this upfront it will simply be deducted from the refund.

Stirrup Bank

• Stirrups will be sold at full retail price with a trial period of 2 weeks
• Stirrups may show some signs of wear from previous trial use.
• If a set of stirrups are not suitable and therefore returned within the trial period they will be refunded less 10% of the retail value.
• Upon its return, the stirrups will be subject to inspection, if there has been excessive wear or damage during the trial period it may be subject to further reductions in the amount refunded.
• Customers will be responsible for the cost and safe return of the stirrups, they should be packaged in a way that does not damage the stirrups in any way. We recommend keeping the packing it arrives in until a decision is made about whether to keep the stirrups or not.
• If you wish to return the stirrups in exchange for a brand new pair of what you tried we will process the exchange plus the cost of the trial period. The new stirrups will be dispatched once the trial cost has been paid, or once it is in stock.
• Unfortunately we cannot offer stirrups on stirrup bank internationally or overseas - UK Mainland only
• We can send a Royal Mail returns label for the stirrups at a cost of £6.00, there is no need to pay this upfront it will simply be deducted from the refund.

Bridle Bank

• Bridles will be sold at full retail price with a trial period of 2 weeks
• Bridles may show some signs of wear from previous trial use.
• If a bridle is not suitable, and therefore returned within the trial period, it will be refunded less 10% of the retail value.
• Upon its return, the bridle will be subject to inspection, if there has been excessive wear or damage during the trial period it may be subject to further reductions in the amount refunded.
• Customers will be responsible for the cost and safe return of the bridle, they should be packaged in a way that does not damage the bridle in any way. 
• Bridles must be returned in the packing they were received in.  Damage from poor packaging may result in money being deducted from the refund. 
• If you wish to return the bridle in exchange for a brand new version of what you tried we will process the exchange plus the cost of the trial period.  The new bridle will be dispatched once the trial cost has been paid, or once it is in stock.
• Unfortunately we cannot offer bridles on bridle bank internationally or overseas - UK Mainland only.
• Returns made over the permitted trial period will be charged at £5 per day.
• We can send a Royal Mail returns label for the bridle at a cost of £6.00, there is no need to pay this upfront it will simply be deducted from the refund.